• Free shipping in NL from €50,-
  • Return within 14 days
  • Customers give us a 4,8 / 5
Visit our showroom in Haarlem

Service

Shipping & Returns

At 123lampenkopen.nl we strive to process your order quickly and carefully. Here you will find all information about our shipping and return options:

Shipping and delivery
  • Super fast delivery: Order before 12am and receive your order the next day.
  • Standard delivery: Expect your order within 3 to 5 working days

Please note: All our lamps are designed and produced entirely “from scratch” in our warehouse in Haarlem. This means: no mass production, but custom craftsmanship. For some models, a short production period applies. We strive to ship your order within 3 to 5 working days.

Shipping methods

123lampenkopen.nl works together with PostNL to deliver your package safely and on time. Shipping is free for orders above €50, with the exception of morning delivery.

You can choose from the following shipping options:

  • Shipping via PostNL

  • Pick up at our warehouse in Haarlem

Is it a fragile lamp that cannot be sent by standard mail? Then we offer the possibility to deliver the lamp(s) to you personally. We will contact you in advance to discuss any call-out costs.

Of course, it is also possible to collect your order from our warehouse. On request, we will hang the lamp for you in our warehouse, so that you can view and check it on site. In this way, we perform a so-called 'quality control' together.

Returns

Returning an order is easy by following the steps below:

  1. From the moment your order is delivered, you have 14 days to decide whether you want to keep the product.

  2. Want to return the item? Please notify us by email or WhatsApp, including your order number. Place the included packing slip back in the box and carefully pack the lamp in its original packaging to ensure it arrives undamaged. After returning the package, please provide us with the track & trace code so we can track your return shipment.

  3. Once we have received your return, we will refund the purchase amount within 14 days.

The shipping costs for a return shipment are at your own expense. We advise sending lamps insured so that any damage or loss is covered. If a return shipment is lost during transport and was not sent insured, we regret that we cannot process it further.

Please note: we will not process returns unless they have been announced in advance by email or WhatsApp.